Privacy Policy

Last Updated: September 7, 2026

Sacred Roots Botanicals (“Sacred Roots Botanicals,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, make a purchase, contact us, or otherwise interact with our online store.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website, we may collect information you voluntarily provide, including:

  • Name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

  • Order and purchase information

  • Information you provide when contacting customer support

  • Communications you send to us

  • Marketing preferences, if you choose to subscribe to promotional communications

Our website and service providers may also automatically collect certain technical information, such as:

  • IP address

  • Browser and device information

  • Pages viewed

  • Referring website or source

  • Approximate location derived from an IP address

  • Website interactions

  • Cookie and similar technology information

2. Payment Information

Payments made through our website may be processed by third-party payment processors, including Stripe and payment services integrated with Squarespace.

Payment processors may collect and process information necessary to complete your transaction, such as payment-card and billing information.

Sacred Roots Botanicals does not directly receive or store your complete payment-card number when payment information is processed by these payment providers.

Your payment information is subject to the privacy and security practices of the applicable payment processor.

3. How We Use Your Information

We may use personal information to:

  • Process and fulfill orders

  • Process payments and refunds

  • Ship products

  • Provide order confirmations and shipping updates

  • Respond to questions and customer-service requests

  • Handle returns, refunds, damaged products, and other order issues

  • Maintain and improve our website and services

  • Detect or prevent fraud, abuse, and security incidents

  • Maintain business and transaction records

  • Comply with applicable legal, tax, accounting, and regulatory obligations

  • Send promotional communications when you have elected to receive them

4. How We Share Information

We may share personal information with service providers when reasonably necessary to operate our business and fulfill customer orders.

These providers may include:

  • Squarespace, which hosts and supports our website and online store

  • Stripe and other applicable payment processors

  • USPS and other shipping or fulfillment providers

  • Website analytics and technology providers

  • Email and customer-communication providers

  • Professional advisers or service providers assisting with legitimate business operations

We may also disclose information when required by law, to respond to valid legal requests, or when reasonably necessary to protect our business, customers, rights, property, or security.

We do not sell your personal information for money.

5. Cookies and Similar Technologies

Our website and the services integrated with it may use cookies and similar technologies to operate the website, remember preferences, understand website usage, support checkout functionality, improve performance, and provide other website features.

Some cookies may be necessary for the website and online store to function properly.

Depending on your location and the technologies enabled on our website, you may be provided with options for managing certain cookies.

You can also adjust cookie settings through your browser. Disabling certain cookies may affect the functionality of portions of the website.

6. Email Marketing

If you choose to subscribe to promotional emails from Sacred Roots Botanicals, we may use your email address to send information about products, promotions, launches, and other business updates.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in those communications.

Transactional communications relating to an order, payment, shipping, account, customer-service request, or other transaction may still be sent when necessary.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining appropriate business records, resolving disputes, preventing fraud, and complying with legal, tax, accounting, and regulatory requirements.

Different categories of information may be retained for different periods.

8. Data Security

We and our service providers use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. You should use appropriate care when transmitting information online.

9. Children's Privacy

Our website and products are intended for a general audience and are not directed to children under 13.

We do not knowingly collect personal information online from children under 13. If we learn that personal information has been collected from a child under 13 in a manner inconsistent with applicable law, we will take reasonable steps to address the information.

10. Your Privacy Choices

Depending on where you live and applicable law, you may have rights or choices concerning certain personal information.

These may include the ability to request access to, correction of, or deletion of certain personal information.

You may contact us using the information below to submit a privacy-related request. We may need to verify your identity before completing certain requests.

You may also unsubscribe from promotional emails at any time using the unsubscribe link included in those messages.

11. Third-Party Services and Links

Our website may contain links to third-party websites or use services operated by third parties.

Sacred Roots Botanicals is not responsible for the privacy practices of independently operated third-party websites or services. We encourage you to review their privacy policies when interacting with them.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or legal obligations.

When we make changes, we may update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or how Sacred Roots Botanicals handles personal information, please contact us using the email address, telephone number, or mailing address listed on our Contact or About page.

Sacred Roots Botanicals