Returns & Refunds Policy
Last Updated: September 7, 2026
We want you to be satisfied with your purchase from Sacred Roots Botanicals. Please review the following policy before placing an order.
14-Day Return Policy
Eligible products may be returned within 14 days of delivery.
To be eligible for a return, an item must be unused, unworn when applicable, and in the same condition in which it was received. It must also include its original packaging, tags, or other included materials when applicable.
Proof of purchase or an order number may be required.
Please contact Sacred Roots Botanicals before sending a return. Returns sent without first contacting us may experience delays in processing.
Non-Returnable Items
For health, safety, perishability, and product-integrity reasons, certain products cannot be returned.
The following are final sale unless they arrive damaged, defective, or incorrect:
Live plants
Opened tea or other opened consumable products
Used or altered products
Items that are not in their original condition
Items specifically identified as final sale at the time of purchase
Live plants that arrive damaged or dead may qualify for a resolution under our damaged-item policy.
Crystals, Stones, and Jewelry
Eligible crystals, stones, and jewelry may be returned within 14 days of delivery provided they are unused, unworn when applicable, undamaged, and returned in their original condition and packaging.
Natural crystals, stones, minerals, and plants may vary in color, shape, size, texture, pattern, and other natural characteristics. These natural variations are not necessarily defects.
Return Shipping
Customers are responsible for return shipping costs for standard returns.
Original shipping charges are non-refundable except when required by law or when a refund is issued because of an error by Sacred Roots Botanicals.
If you received a damaged, defective, or incorrect item, contact us before returning it. When we determine that the issue resulted from our error or an eligible shipping-related problem, we will provide appropriate instructions and may cover applicable return shipping costs.
Damaged or Incorrect Orders
If your order arrives damaged, defective, incomplete, or incorrect, contact Sacred Roots Botanicals within 48 hours of delivery.
Please provide:
Your order number
A description of the problem
Clear photographs of the product
Photographs of the shipping packaging when applicable
We will evaluate the issue and determine an appropriate resolution, which may include a replacement, refund, store credit, or other remedy.
Refunds
Once an eligible return is received and inspected, we will notify you whether the return has been approved.
Approved refunds will be issued to the original payment method.
Your bank, credit card issuer, or payment provider may require additional time to post the refund to your account after it has been issued.
Shipping costs are generally non-refundable unless otherwise stated in this policy or required by law.
Order Cancellations
Orders cannot be canceled after they have been placed.
Please carefully review your products, quantities, shipping information, and other order details before completing checkout.
If an order has already been submitted but there is a problem with the shipping address or another order detail, contact us as soon as possible. We will try to assist when possible, but changes are not guaranteed.
Exchanges
We do not guarantee direct exchanges. If you would like a different eligible product, please contact us for assistance. Depending on the circumstances, you may need to return the original eligible item and place a new order.
Promotions and Sale Items
Promotional offers, discount codes, and sales may be subject to additional terms displayed with the applicable promotion.
Unless otherwise stated, promotional discounts cannot be applied retroactively to previous purchases.
Items specifically identified as final sale cannot be returned except where required by law or when an item arrives damaged, defective, or incorrect.
Contact Us
To request a return or report a problem with an order, contact Sacred Roots Botanicals using the customer-service information provided on our website.
Please include your order number so we can assist you efficiently.