Shipping Policy

Last Updated: September 7, 2026

Thank you for shopping with Sacred Roots Botanicals. We carefully prepare and package each order and want you to know what to expect after placing your order.

Where We Ship

Sacred Roots Botanicals currently ships to addresses within the United States only. We do not offer international shipping at this time.

Processing Times

Orders are typically processed within 3–5 business days after an order is placed.

Business days are Monday through Friday, excluding federal holidays. Processing times are separate from shipping/transit times.

During holidays, product launches, promotions, or periods of unusually high order volume, processing may take longer. If a significant delay affects your order, we will make reasonable efforts to communicate the delay.

Shipping

Orders are shipped through USPS.

Available shipping services, estimated delivery times, and applicable shipping charges may be displayed during checkout.

Delivery estimates provided by USPS or displayed at checkout are estimates and are not guaranteed by Sacred Roots Botanicals. Carrier delays, weather, holidays, and other circumstances outside our control may affect delivery.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order. Sacred Roots Botanicals is not responsible for delays, failed deliveries, or additional shipping expenses resulting from an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping information, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been submitted.

Tracking

When tracking information is available, it will be provided after your order ships. Please allow time for USPS tracking information to update after the shipping label is created.

Live Plants

Live plants require special handling and are carefully packaged for shipment.

Weather conditions, carrier delays, and transit conditions can affect live plants. We may adjust shipment timing when reasonably necessary to reduce the risk of damage caused by extreme weather or other shipping conditions.

Live plants are final sale, except when an eligible plant arrives damaged or dead on arrival.

If your plant arrives damaged or dead, contact us within 48 hours of delivery and include your order information and clear photographs showing the condition of the plant and packaging.

Damaged, Incorrect, or Missing Items

Please inspect your order promptly after delivery.

If an item arrives damaged, you receive an incorrect item, or something is missing from your order, contact Sacred Roots Botanicals within 48 hours of delivery.

Please include your order number, a description of the issue, and photographs of the item and packaging when applicable.

We will review the issue and, when appropriate, offer a replacement, refund, store credit, or other reasonable resolution.

Lost or Delayed Packages

If USPS tracking shows that your package is delayed or has not arrived, please contact us so we can help determine the appropriate next steps.

A carrier delay does not automatically mean that a package is lost.

If tracking shows a package as delivered but you cannot locate it, please first check the delivery area, household members, neighbors when appropriate, and the tracking information provided by USPS.

Contact Us

Questions about shipping or an existing order can be directed to Sacred Roots Botanicals using the contact information provided on our website.

Sacred Roots Botanicals
Customer Support
See our Contact page for our current email address, telephone number, and mailing address.